The role of the Information Technology (IT) services is to understand the problems and needs of the Commission as the basis for determining how IT can be used to bring about improvements for the business, leading to improved business processes, improved information systems, new or improved computer applications and knowledge sharing.

The priorities for the business unit are focused on: developing an integrated and highly effective IT system; successfully implementing the Knowledge Management and Case Management System, with a particular focus on IT security; maintaining the email system; improving remote access across all zones; managing all financial, HR, research and other applications.